The National Highways Authority of India (NHAI) has issued a stern warning to toll operators following incidents of unruly behavior, including an assault on an army jawan in Meerut. In response, NHAI imposed a ₹20 lakh penalty on the agency responsible for Bhuni Toll Plaza, terminated its contract, and highlighted the need for disciplined conduct among staff. NHAI reiterated the importance of maintaining courtesy towards the public and has mandated further training for toll employees. This decisive action aims to restore the agency’s reputation and ensure that similar incidents are not repeated, reflecting a commitment to protecting the dignity of defense personnel and the public.