The Indian Ministry of Civil Aviation is closely monitoring IndiGo’s widespread operational disruptions, which escalated in early December 2025 with over 1,000 flights cancelled on December 5 alone, followed by nearly 850 more on December 6, stranding thousands of passengers amid delays, long queues, and baggage issues at major airports like Delhi, Mumbai, and Bengaluru. Triggered by the second phase of revised Flight Duty Time Limitations (FDTL) norms implemented in November 2025—extending weekly pilot rest to 48 hours from 36, capping night landings at two from six, and redefining night duty hours—IndiGo faced acute crew shortages due to inadequate rostering and preparation, unlike other carriers. Minister Ram Mohan Naidu expressed strong dissatisfaction over the airline’s mismanagement, announcing a high-level inquiry committee to probe lapses, with those responsible facing strict action, while directing IndiGo to process full refunds by December 7 evening without charges, provide meals, hotels, and transport to affected passengers, and cap domestic fares at Rs 18,000. The Directorate General of Civil Aviation (DGCA) suspended the new FDTL rules until February 10, 2026, granting IndiGo limited exemptions on night duties to aid recovery. CEO Pieter Elbers apologised, projecting near-normal operations between December 10 and 15 through enhanced crew planning and coordination. Naidu prioritised swift restoration, expecting stability by December 7-8.​